COVID UPDATE

TREEHOUSE VACATION RENTALS
COVID-RESPONSE

** Updated:  February 22, 2021

CLEANING & SANITATION 

The Treehouse’s cleaning contractors employ strict sanitation routines using the latest recommended and approved disinfectant products and practices.  Treehouse staff works together with our contractors to maintain the highest level of health and safety of our guests as well as their cleaning staff.  Together we are making every effort to assure your comfort and peace of mind.

BEDDING

Treehouse adheres to elite Hotel Style service with Triple Sheeting (as shown in our latest 3D Tour – Treehouse photos) which wraps all bedding (from both under and over) with fresh sheets every turnover.  This Fall we’ve also installed All New, All White bedding throughout, and also swapped out all bed frames for stationary air-tight platforms which maintains the highest level of cleanliness.

COMPUTER WORKSTATIONS:  WFH – Work/School From Home

Part of the Covid Response, Treehouse Vacation Rentals are now equipped with computer plug-in workstations.  Due to the increased demand for ultra high-speed Internet, and workspace, we have coined a new term, WFP (Work from Paradise).  If a few hours of zoom for school work is keeping you at home, we’ve solved this with our permanent and pop-up workstations, and ultra high-speed connections with multiple Mesh Routers located on each level.   Each workstation includes a desk & chair, a Plug-n-Play 17″ monitor, keyboard & mouse.  To plug in, your laptop will simply need (1 USB port) and (1 HDMI port or USB-C video adapter).  One workstation is permanently installed in the main room library.  Optionally, TWO additional workstations are available (Pop-up desks, with monitor/keyboard/mouse) and are ideal for use in master room and loft locations.  These are stowed away, just let us know and we’ll set these up for your use.

VACATION / TRAVEL INSURANCE  
During uncertain times, it is highly recommended that you opt in for the Vacation/Travel insurance which is offered during your booking process on our website. Insurance can safeguard your trip by adding protection for delays, interruptions, and cancellations, as well as many covered issues related to Covid.  Insurance carriers vary in their offerings, and depending on the makeup of your group and the dynamics of your overall vacation plans, we find it best to recommend speaking with a unbiased insurance broker that can direct you to the best policy for your needs.  InsureMyTrip is a brokerage that we have worked with for many years.  They are one of the oldest and largest travel insurance brokers and we feel confident in directing you to them.   You’ll find them online at www.InsureMyTrip.com.  Don’t hesitate to call them directly as they are very responsive and helpful by phone.  We cannot quote prices or coverage, but costs typically range from 6% to 10% of your vacation costs that are at risk.  Be sure to include a “Cancel for any reason” (CFAR) policy which can include various Covid-19 disruptions.  Be sure to secure your insurance within 14-21 days of your first payment for your rental in order to qualify for a CFAR policy.

CANCELLATION / REFUND POLICY:

Treehouse Vacation Rentals provide the following terms when booking direct through our website:  If Cancelled within 24 hours of signing, a full refund will be issued. After which, if cancellation is more than 60 days from check-in, Guest will be refunded all but 20% of your rental contract. If cancelled within 60 days of check-in, your dates are placed back on the rental market, and if re-rented, a refund will be all of the re-rental proceeds received less 20% of your rental contract.  Please refer to your actual contract for latest updates to the policy terms.

TOWN RESOURCES related to COVID-19:

PUBLIC FACILITIES STATUS
https://www.townofmammothlakes.ca.gov/228/Parks-and-Facilities-Update

MOUNTAIN FACILITIES STATUS
https://www.mammothmountain.com/covid

MONO COUNTY UPDATE
https://coronavirus.monocounty.ca.gov/

TRAVEL RESOURCES AND CONTACTS
https://coronavirus.monocounty.ca.gov/pages/visitors
https://www.visitmammoth.com/covid-resources

 

RELEASED JANUARY 26, 2021 (Letter from Mammoth Mountain Resort):

Dear Mammoth Guest,

Effective immediately, California has lifted the Regional Stay Home Order. Mono County is now in the State mandated Purple Tier with a “widespread” risk level under California’s Blueprint for a Safer Economy. In accordance with State and County guidance, this is what it means for Mammoth Mountain:
  • Lodging and short-term rentals are now available, with restrictions.
  • Mammoth Mountain continues to operate for skiing and riding and reservations are not required for Ikon Pass holders.
  • Takeout food and beverage is available throughout the resort with all-new mobile ordering options so you can skip the line.
  • On-mountain lodges continue to be open for access to restrooms, lockers, rentals, retail, takeout food and beverage and guest services. Guests will be required to limit their time indoors.
  • Masks and social distancing continue to be required throughout the resort and throughout Mono County. Masks are mandatory in lodges, lift lines, on chairlifts and gondolas, and in all marked “Mask Zones”.

Thank you to all our employees, guests and community for your flexibility and patience during these challenging times. You can find the latest on all policies and procedures by visiting our COVID-19 Resource Page.

Sincerely,
Mammoth Mountain